Admin Support Volunteer

The Admin Support Volunteer role is a great way to support Felix behind the scenes while making a real difference. You’ll be working alongside a range of teams, including Community, Volunteering and Operations helping to gather and manage important information about the organisations we work with. Whether you’re making calls, sorting the paperwork or updating records, your contribution helps ensure our teams have the accurate information they need to plan and run our operations smoothly. 

By keeping information up to date and flagging any issues, Admin Support Volunteers help ensure teams can respond to needs more effectively and reach more communities with good food that would otherwise go to waste. Your attention to detail and communication skills helps make a lasting impact beyond the day-to-day work. 

• Answering calls, replying to queries, and welcoming visitors 
• Supporting the team with rotas, paperwork, and daily records 
• Contacting community groups to help organise food deliveries 
• Accurately updating internal systems, databases and spreadsheets 
• Collecting and recording feedback from the organisations we support 
• Helping the team with additional office tasks 

• Be 18 years old or over 
• Be confident communicating on the phone and in person 
• Be organised, reliable, and comfortable managing a variety of admin tasks 
• Have strong attention to detail 
• Be proficient using MS Excel, Word, databases, and online survey tools 
• Be able to commit to this role regularly (e.g. once a week) for a period of 3–6 months 
• Have signed the Felix Data Policy Agreement 
• Follow Felix’s data protection policies and comply with GDPR requirements at all times 
• Be able to work independently, as well as part of the team 

If you’re already a Felix volunteer, please speak to your local Volunteer Manager about this role. If you’re new to Felix, select a location below and complete the application form.